Thank you for shopping with Bottle Crown Games! We strive to provide you with a satisfactory shopping experience. To ensure transparency and clarity, we have outlined our return policy below:
- Eligibility for Returns: a. Our return policy allows for returns within 30 days from the date of delivery. b. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags and labels intact.
- Return Process: a. Before initiating a return, please contact our customer service team at contact@bottlecrowngames.com to inform them about the return request and the reason for returning the item. b. Our customer service team will provide you with a return authorization number and guide you through the return process. c. To return the item, securely package it to avoid any damage during transit, and include all original packaging, accessories, and documentation. d. You will be responsible for the shipping costs associated with the return, unless the return is due to an error on our part or a defective product. e. We recommend using a reputable shipping service with tracking and insurance for your protection.
- Refund or Exchange: a. Once we receive the returned item and verify its condition, we will process the refund or exchange. b. Refunds will be issued in the original form of payment used during the purchase. Please allow a reasonable processing time for the refund to be reflected in your account. c. In the case of an exchange, we will ship the requested replacement item as soon as possible, subject to availability. If the desired item is not available, we will offer a refund or alternative solution.
- Damaged or Defective Items: a. If you receive a damaged or defective item, please contact our customer service team immediately, providing relevant details and supporting evidence, such as photographs. b. We will work with you to resolve the issue promptly, either by arranging a return and replacement or issuing a refund, as per your preference.
- Non-Receipt of Items: a. If you have not received your item within the expected delivery timeframe, please contact our customer service team. b. We will initiate an investigation with the shipping carrier to track the package and resolve the issue. If necessary, we may offer a replacement or refund.
Please note that our return policy may be subject to change. It is advisable to review the most up-to-date policy on our website or contact our customer service for any clarifications.
We value your satisfaction and will make every effort to ensure a smooth return process. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team.